Top Eleven Keys to Effective Email.
You’ve seen Email Top Tens before. But you’ve never seen anything like my Email Top Eleven.
Here we go:
1. Don’t make me nervous – I’ll delete you.
Avoid ominous subject lines. They scare readers away.
NO: Quarterly report is troubling.
Lure readers inside with a positive or provocative subject line.
YES: Quarterly report reveals opportunities.
YES: Need your counsel on the quarterly report.
2. “Please get to the point sometime before my scheduled retirement date.” Don’t bore your reader with long buildups to the issue.
NO: I’m writing to address an important marketing issue that we have been struggling with since the staff meeting that was held at the beginning of last quarter. Clearly, we have wide differences of opinion as to which of the ad agencies interviewed at that time would be the best fit for the direction we have chosen for the future of our marketing plan. Accordingly, we should…
Place your key message in the first line.
YES: It’s time to decide which ad agency we will hire.
3. Using passive voice can confuse the reader.
NO: I was struck by your clenched fist.
Use Active Voice -- SVO – Subject/Verb/Object.
YES: Your clenched fist underscored the point. I’m sold.
4. Pretend Jack is listening. (He may be.)
NO: Jack is being a jerk about this issue.
YES: Jack doesn’t agree with me on this issue.
OH NO: Hey Jim…Jack, here. Got a copy of your email to Jan. Meet me in the parking lot after work.
5. Brevity rocks! Avoid the sentence that never ends.
NO: It has come to my attention that the most critical issue confronting our business is not that product users don’t like our products but that our marketing of these products is creating an expectation we can’t deliver on within our existing strategy.
Employ ESP: economy, simplicity, precision.
YES: The issues we face are:
-- Product sales are well short of forecast.
-- Our marketing strategy may need an overhaul.
6. No comprende?
Avoid idioms, slang, and terms that may not translate to other cultures and nationalities.
NO: We have to think outside box, get on the same page, and sing from the same hymnal.
NO: Dudes, either we’ve all gotta be down with this idea or else eighty-six it ASAP.
YES: We all have to agree on this and work together.
7. Texting in email is unprofessional.
NO: R U abbrev. 2 much?
YES: Let’s agree to use standard business English in our emails.
8. Use “you” frequently. Use “I” sparingly.
This email is about the recipient. It’s not about you.
NO: I believe the team should follow the course I outlined. I spent weeks developing it and I need you to support me.
YES: What are your thoughts about my proposal? We're all in this together and your ideas are critical to its success.
9. OMG! What was I thinking?
Read your email as if you were the recipient. Will it backfire? If you’re not sure, wait five minutes, then read it again.
NO: Frankly, I feel that you were way out of line at the meeting.
YES: I didn’t understand some of your comments at the meeting. Could we meet for coffee later today?
10. Edit, proof, spell-check – carefully!
Tom Peters says: “To airline passengers, coffee stains on the seats means the engines haven’t been maintained.” Careless mistakes reflect badly on you and your company.
NO: Thank you for your reccomendation. I will try to be more accomodating in the future.
YES: Thank you for your recommendation. I will try to be more accommodating in the future.
11. No, wait!
The second you click SEND, you realize your mistake. Jack was on that list. Time to sign up for Tae Kwon Do.
For more great tips of effective communication, go to my website:
www.i-Cue.com